You will find in this article ready-to-use email templates (in English) from quote request to post-trip to send to your clients.
Each template exists in three versions:
B2B partner agencies
B2C direct travellers
MICE / corporate
How to use these templates?
To learn more about how Ezus messaging works, we invite you to read our article ✍️ Centralize communications with your clients using Ezus messaging.
Go to the Mailbox and select the “Templates” tab, then click the button "Create a template". All you have to do is copy and paste the templates you need here. Feel free to adjust the wording to match your brand voice before saving!
The $$…$$ variables are replaced automatically from the project, client and contact records when the email is generated: don't modify them!
Text in [square brackets] is a manual placeholder: replace it before sending.
Key dynamic variables used
$$contacts.1.first_name$$— First name of the main contact$$destination.destination$$— Main destination$$project.people$$— Number of travellers / participants (pax)$$project.nights$$— Number of nights$$project.date_in.[%d/%m/%Y]$$ / .date_out— Start / end date$$budget.pax.incl_tax$$— Price per person incl. tax$$products.option$$— List of optional services / add-ons$$payment.1.amount$$ / .% / .date— Deposit amount / % / due date$$payment.2.amount$$ / .date— Balance amount / due date$$user.first_name$$ $$user.last_name$$ / .title— Sender name / role$$user.phone$$ / .email— Sender contact$$account.company_name$$ / .address / .phone / .email / .website— Agency details
The standard email signature
Each template ends with the following signature. To ensure that it is generated correctly, please make sure that every user has filled their information in their profile (for more details, see our article ✍️ Customize your user access).
💡 If the information corresponding to the variable is not provided, it will appear blank when you generate the email.
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
The 8 stages of the journey
1. Quote request acknowledged — Within minutes/hours of the request
2. Clarifying the brief — Before building, if info is missing
3. Proposal sent — When the quote / itinerary is ready
4. Follow-up / reminder — 3–5 days after the proposal, no reply
5. Revised proposal — After the client sends feedback
6. Confirmation & deposit — When the client says yes
7. Pre-departure & balance — 2–4 weeks before travel
8. Post-trip & feedback — 2–5 days after return
A. B2B — Partner travel agencies
Stage 1 · Quote request acknowledged (within the hour)
Stage 1 · Quote request acknowledged (within the hour)
Subject: Request received – $$destination.destination$$
Hi $$contacts.1.first_name$$,
Thanks for your request — it's well received and our team is already on it.
Here's what we've noted:
• Destination: $$destination.destination$$
• Travelers: $$project.people$$
• Dates: $$project.date_in.[%d/%m/%Y]$$ → $$project.date_out.[%d/%m/%Y]$$ ($$project.nights$$ nights)
We'll come back to you with a tailored proposal by [insert lead time]. If anything above is off, just reply and we'll adjust.
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
Stage 2 · Clarifying the brief (only if details are missing)
Stage 2 · Clarifying the brief (only if details are missing)
Subject: Quick check before we build – $$destination.destination$$
Hi $$contacts.1.first_name$$,
To send you the sharpest proposal for $$destination.destination$$, could you confirm a few points for your clients?
1. Preferred hotel category / style
2. Any must-have experiences or non-negotiables
3. Target budget per person
4. Flexibility on the dates, if any
As soon as I have these, I'll turn the quote around quickly.
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
Stage 3 · Proposal sent (itinerary + pricing ready)
Stage 3 · Proposal sent (itinerary + pricing ready)
Subject: Proposal ready – $$destination.destination$$
Hi $$contacts.1.first_name$$,
We're pleased to share our proposal for your clients' upcoming trip to $$destination.destination$$.
Here's a quick overview:
• Destination: $$destination.destination$$
• Travelers: $$project.people$$
• Duration: $$project.nights$$ nights
• Price per person: $$budget.pax.incl_tax$$ incl. tax
You can also find the available options included in the proposal below:
$$products.option$$
Please take some time to review the proposal with your clients.
If you receive any feedback regarding the itinerary, accommodation, services, options, or budget, simply send it our way. We'll be happy to adjust the proposal and explore alternatives together.
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
Stage 4 · Follow-up / reminder (3–5 days, no reply)
Stage 4 · Follow-up / reminder (3–5 days, no reply)
Subject: Any feedback on your $$destination.destination$$ proposal?
Hi $$contacts.1.first_name$$,
Just checking in regarding the proposal we prepared for $$destination.destination$$.
Have you had a chance to present it to your clients?
As a reminder, the proposal is currently based on:
• $$project.people$$ travelers
• $$project.nights$$ nights
• $$budget.pax.incl_tax$$ per person incl. tax
If there's anything preventing the booking from moving forward — budget, hotels, itinerary, services, or one of the proposed options — let us know.
We can review the program together and find the best solution for your clients.
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
Stage 5 · Revised proposal / new version (after feedback)
Stage 5 · Revised proposal / new version (after feedback)
Subject: Updated proposal – $$destination.destination$$
Hi $$contacts.1.first_name$$,
Thanks for your feedback. We've updated the proposal for $$destination.destination$$ based on your clients' latest comments.
The revised version is based on:
• $$project.people$$ travelers
• $$project.nights$$ nights
• $$budget.pax.incl_tax$$ per person incl. tax
We've also refreshed the available options:
$$products.option$$
The main changes are:
• [CHANGE 1]
• [CHANGE 2]
• [CHANGE 3]
Let us know if there's anything else you'd like us to adjust for your clients.
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
Stage 6 · Confirmation & deposit (client confirms)
Stage 6 · Confirmation & deposit (client confirms)
Subject: Confirmed – $$destination.destination$$
Hi $$contacts.1.first_name$$,
Great news — thanks for confirming the trip to $$destination.destination$$. We're securing all services now.
To lock everything in:
• Deposit: $$payment.1.amount$$ ($$payment.1.%$$) due by $$payment.1.date.[%d/%m/%Y]$$
• Payment / invoice: [link or attached]
Once the deposit is received you'll get the confirmation pack and vouchers. I'll keep you posted on each service as it's secured.
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
Stage 7 · Pre-departure & balance (2–4 weeks before travel)
Stage 7 · Pre-departure & balance (2–4 weeks before travel)
Subject: Final details & balance – $$destination.destination$$
Hi $$contacts.1.first_name$$,
The trip to $$destination.destination$$ departs on $$project.date_in.[%d/%m/%Y]$$ — here's the pre-departure checklist for your clients:
• Final traveler names & any special requests: please confirm
• Balance: $$payment.2.amount$$ due by $$payment.2.date.[%d/%m/%Y]$$
• Travel documents / vouchers: attached / to follow on payment
Everything is confirmed on our side. Let me know if there are any last changes to the $$project.people$$ travelers or the program.
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
Stage 8 · Post-trip & feedback (2–5 days after return)
Stage 8 · Post-trip & feedback (2–5 days after return)
Subject: How did $$destination.destination$$ go?
Hi $$contacts.1.first_name$$,
Your clients are back from $$destination.destination$$ — how did it land? Any feedback (good or fixable) genuinely helps us fine-tune for your next group.
If it went well, I'd love to start the next one with you: we have fresh product and seasonal ideas ready whenever you're quoting.
Thanks again for the partnership.
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
B. B2C — Direct travellers
Stage 1 · Quote request acknowledged (within minutes/hours)
Stage 1 · Quote request acknowledged (within minutes/hours)
Subject: We've got your trip to $$destination.destination$$ ✨
Hi $$contacts.1.first_name$$,
Thank you for reaching out — we're already excited about your trip to $$destination.destination$$!
Here's what we've noted so we can start dreaming it up:
• Where: $$destination.destination$$
• Who: $$project.people$$ traveler(s)
• When: $$project.date_in.[%d/%m/%Y]$$ to $$project.date_out.[%d/%m/%Y]$$ ($$project.nights$$ nights)
One of our travel designers is now working on ideas tailored to you. You'll hear from us within [insert lead time]. In the meantime, if anything springs to mind — a special occasion, a must-see, a pace you prefer — just reply and tell us.
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
Stage 2 · Clarifying the brief (if we need more to personalise)
Stage 2 · Clarifying the brief (if we need more to personalise)
Subject: A few questions to make $$destination.destination$$ truly yours
Hi $$contacts.1.first_name$$,
To design a trip that feels made for you, may I ask a few quick things?
• What does your ideal day on holiday look like: relaxed, active, a mix?
• Any special occasion we should celebrate?
• Comfort level you love (charming & boutique, or full luxury)?
• A rough budget you'd feel comfortable with
There are no wrong answers, the more you share, the more personal we can make it!
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
Stage 3 · Proposal sent (itinerary ready)
Stage 3 · Proposal sent (itinerary ready)
Subject: Your $$destination.destination$$ journey is ready ✨
Hi $$contacts.1.first_name$$,
We're delighted to share the first version of your trip to $$destination.destination$$!
We've designed this journey around your request:
• Destination: $$destination.destination$$
• Travelers: $$project.people$$
• Duration: $$project.nights$$ nights
• Price per person: $$budget.pax.incl_tax$$ incl. tax
We've also included the following options that you can consider for your trip:
$$products.option$$
Take your time to explore the proposal and let us know what you think.
Remember, this is your trip. We can adjust the hotels, experiences, pace, services, or budget until everything feels right for you.
We'd love to hear your first impressions.
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
Stage 4 · Follow-up / reminder (3–5 days, no reply)
Stage 4 · Follow-up / reminder (3–5 days, no reply)
Subject: What did you think of your $$destination.destination$$ itinerary?
Hi $$contacts.1.first_name$$,
Have you had a chance to explore your $$destination.destination$$ proposal?
We'd love to hear your first impressions.
Is there anything you particularly loved? Anything you'd like us to change?
Your current proposal is based on $$project.people$$ travelers for $$project.nights$$ nights, at $$budget.pax.incl_tax$$ per person incl. tax.
If the proposal isn't quite right yet, that's absolutely fine. We can adjust the accommodation, itinerary, activities, options, pace, or budget.
Even a quick reply with your thoughts will help us refine the trip.
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
Stage 5 · Revised proposal / new version (after feedback)
Stage 5 · Revised proposal / new version (after feedback)
Subject: Your updated $$destination.destination$$ trip
Hi $$contacts.1.first_name$$,
Thank you for your feedback! We've reworked your trip to $$destination.destination$$ so it fits you even better.
Your updated journey:
• Travelers: $$project.people$$
• Duration: $$project.nights$$ nights
• Price per person: $$budget.pax.incl_tax$$ incl. tax
And the refreshed options to consider:
$$products.option$$
What we changed:
• [CHANGE 1]
• [CHANGE 2]
• [CHANGE 3]
Please feel free to share your thoughts on this new version.
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
Stage 6 · Confirmation & deposit (client says yes)
Stage 6 · Confirmation & deposit (client says yes)
Subject: It's official, you're going to $$destination.destination$$!
Hi $$contacts.1.first_name$$,
Wonderful news, thank you for confirming your trip to $$destination.destination$$! We're delighted to start bringing it to life.
To secure everything for you:
• Deposit: $$payment.1.amount$$ ($$payment.1.%$$), due by $$payment.1.date.[%d/%m/%Y]$$
• You can pay securely here: [payment link]
As soon as we receive it, we'll confirm all your bookings and send your confirmation. From here on, we take care of every detail — you just look forward to $$project.date_in.[%d/%m/%Y]$$.
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
Stage 7 · Pre-departure & balance (2–4 weeks before travel)
Stage 7 · Pre-departure & balance (2–4 weeks before travel)
Subject: Almost time! Your $$destination.destination$$ trip final details
Hi $$contacts.1.first_name$$,
Your departure is nearly here: $$project.date_in.[%d/%m/%Y]$$! Here's everything for a smooth, worry-free trip:
• Final balance: $$payment.2.amount$$, due by $$payment.2.date.[%d/%m/%Y]$$ — [payment link]
• Your travel documents & vouchers: attached / sent once the balance is settled
• A few practical tips: [weather, packing, local currency, etc.]
If you have any last questions or requests, now's the perfect time — just reply. We can't wait for you to go!
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
Stage 8 · Post-trip & feedback (2–5 days after return)
Stage 8 · Post-trip & feedback (2–5 days after return)
Subject: Welcome home, $$contacts.1.first_name$$ — how was $$destination.destination$$?
Hi $$contacts.1.first_name$$,
Welcome back! We hope your trip to $$destination.destination$$ was everything you'd imagined and more.
We'd love to hear how it went: your favourite moment, anything we could do even better. If you have two minutes, a short review would mean the world to us: [review link].
And whenever the next adventure calls, we're already here to help you plan it. As a thank-you, we'd be delighted to extend a little something for you or a friend you refer.
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
C. MICE / Corporate
Stage 1 · Enquiry acknowledged (same business day)
Stage 1 · Enquiry acknowledged (same business day)
Subject: Enquiry received – $$destination.destination$$
Dear $$contacts.1.first_name$$,
Thank you for your enquiry. We're pleased to confirm receipt and have registered the following brief:
• Programme location: $$destination.destination$$
• Participants: $$project.people$$
• Dates: $$project.date_in.[%d/%m/%Y]$$ – $$project.date_out.[%d/%m/%Y]$$ ($$project.nights$$ nights)
A dedicated project manager has been assigned and will revert with a detailed proposal by [insert date/time]. Should any of the above require amendment, please let us know.
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
Stage 2 · Clarifying the brief (scoping the requirements)
Stage 2 · Clarifying the brief (scoping the requirements)
Subject: Clarifications for your $$destination.destination$$ proposal
Dear $$contacts.1.first_name$$,
To ensure our proposal aligns precisely with your objectives, could you kindly confirm the following:
1. Primary objective of the event (incentive, conference, team-building, product launch…)
2. Meeting-room / plenary requirements and expected agenda
3. Budget envelope, and whether it is per participant or total
4. Approval process and decision timeline
5. Any procurement requirements (PO, preferred suppliers, compliance)
With these confirmed, we'll prepare a fully costed programme for your review.
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
Stage 3 · Proposal submitted (costed programme ready)
Stage 3 · Proposal submitted (costed programme ready)
Subject: Proposal – $$destination.destination$$
Dear $$contacts.1.first_name$$,
We're pleased to share our proposal for your upcoming project in $$destination.destination$$.
Here's an overview of the current proposal:
• Destination: $$destination.destination$$
• Participants: $$project.people$$
• Duration: $$project.nights$$ nights
• Estimated price per participant: $$budget.pax.incl_tax$$ incl. tax
The following optional services and alternatives are also available:
$$products.option$$
The program has been designed around the requirements shared in your brief.
We'd be happy to schedule a call to walk you through the concept, program, budget, logistics, and available options.
Please feel free to share any feedback from your team so we can prepare the next version if required.
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
Stage 4 · Follow-up / reminder (3–5 days, no reply)
Stage 4 · Follow-up / reminder (3–5 days, no reply)
Subject: Follow-up on your $$destination.destination$$ proposal
Dear $$contacts.1.first_name$$,
I'm following up on the proposal we submitted for your project in $$destination.destination$$.
Where does the internal review currently stand? As a reminder, it's based on $$project.people$$ participants over $$project.nights$$ nights, at $$budget.pax.incl_tax$$ per participant incl. tax.
I'm happy to provide additional detail, adjust the programme to fit the approved budget, or hold current rates and availability, which are subject to change.
Please let me know how best to support the decision process.
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
Stage 5 · Revised proposal / new version (after feedback)
Stage 5 · Revised proposal / new version (after feedback)
Subject: Updated proposal – $$destination.destination$$
Dear $$contacts.1.first_name$$,
Thank you for your feedback.
We've updated the proposal for your project in $$destination.destination$$ based on your latest comments.
The revised proposal is based on:
• $$project.people$$ participants
• $$project.nights$$ nights
• $$budget.pax.incl_tax$$ per participant incl. tax
We have also updated the available options:
$$products.option$$
The main changes made are:
• [CHANGE 1]
• [CHANGE 2]
• [CHANGE 3]
We believe this version is now more closely aligned with your requirements.
Please let us know if there are any additional points you would like us to review.
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
Stage 6 · Confirmation & contracting (approval received)
Stage 6 · Confirmation & contracting (approval received)
Subject: Confirmation & next steps – $$destination.destination$$
Dear $$contacts.1.first_name$$,
Thank you for confirming the programme in $$destination.destination$$. We're proceeding to secure all services.
Next steps:
• Contract / agreement: attached for signature
• Deposit: $$payment.1.amount$$ ($$payment.1.%$$) due by $$payment.1.date.[%d/%m/%Y]$$
• Invoicing details / PO number: please confirm for our records
Upon receipt of the signed contract and deposit, we'll issue confirmations and a consolidated planning document, and schedule regular check-ins through to delivery.
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
Stage 7 · Pre-event & final balance (2–4 weeks before)
Stage 7 · Pre-event & final balance (2–4 weeks before)
Subject: Final arrangements & balance – $$destination.destination$$
Dear $$contacts.1.first_name$$,
As the programme in $$destination.destination$$ approaches ($$project.date_in.[%d/%m/%Y]$$), please find the final operational details enclosed:
• Final participant list & rooming: please confirm ($$project.people$$ currently)
• Detailed run-of-show / agenda: attached
• Balance: $$payment.2.amount$$ due by $$payment.2.date.[%d/%m/%Y]$$
• On-site contacts & emergency numbers: attached
Our team will be on site throughout. Please share any final adjustments by [cut-off date].
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$
Stage 8 · Post-event & debrief (2–5 days after)
Stage 8 · Post-event & debrief (2–5 days after)
Subject: Thank you & debrief – $$destination.destination$$
Dear $$contacts.1.first_name$$,
Thank you for entrusting us with your programme in $$destination.destination$$. We hope it delivered against your objectives.
We'd value a short debrief to review what worked well and where we can improve — would [suggest slots] suit? A satisfaction summary and, where relevant, final documentation and invoicing will follow.
We'd be delighted to support your future events and can share ideas for [next programme] whenever useful.
Have a nice day,
$$user.first_name$$ $$user.last_name$$
$$user.title$$
$$user.phone$$
$$user.email$$
$$account.company_name$$
$$account.address$$
$$account.phone$$
$$account.email$$
$$account.website$$

