💡 If you are unsure about a configuration or cannot resolve an issue, you can always use the Ezus Help Chat. An Ezus team member can assist you.
Where can I generate vouchers?
From your project, go to Documents, click Generate document, and select Voucher.
Your vouchers are generated using the information available in your project and the voucher configuration.
👉 Create and customize vouchers
Can I generate a voucher for each supplier?
Yes. Vouchers can be generated as a booklet with a separate page for each supplier, including the products associated with that supplier.
This allows you to provide the relevant booking information separately for each supplier.
Can I display a reservation number for each supplier?
A reservation number can be associated with the relevant supplier so that each voucher displays the appropriate reference.
Make sure the corresponding information has been entered before generating the vouchers.
Can I customize the logo displayed on my vouchers?
Yes. The logo displayed on vouchers can be configured.
Depending on your configuration, you can use a custom logo or your brand logo.
👉 Create and customize vouchers
Can I customize the colors of my vouchers?
Yes. Voucher settings allow you to customize elements including the cover image, title color and body text color.
This allows you to adapt the vouchers to your branding.
👉 Create and customize vouchers
Where does the company address on my voucher come from?
The company address used in your voucher is retrieved from the Address information configured in your company settings.
If the address is incorrect, check this information in Ezus before generating the voucher again.
Can I change the language of my vouchers?
The voucher language follows the language of the project.
If you need to generate the vouchers in another language:
Change the project language.
Generate the vouchers again.
⚠️ Check the project language before generating the final vouchers to make sure your customer receives them in the intended language.
Can I change the text, legal information or footer of my vouchers?
Some information displayed in the voucher can depend on the voucher template itself. Some wording may be modified by our Ezus team; you can submit a request to support.
Why is my voucher generated in the wrong language?
Check the project language.
Vouchers use the language configured for the project at the time they are generated.
Change the project language to the required language and generate the voucher again.
Why is the wrong logo displayed on my voucher?
Check the logo selected in your voucher configuration.
Depending on the configuration, the voucher can use a custom logo or your brand logo.
After changing the logo configuration, generate the voucher again to check the result.
Why is supplier information missing from my voucher?
Check that the relevant supplier information has been entered correctly in Ezus and is associated with the products included in the project. Then generate the voucher again.
Why is a product missing from my voucher?
Check that the product is correctly included in the project and associated with the relevant supplier.
Since vouchers organize information using the suppliers and products included in the project, missing or incorrect source information can affect the generated result.
Why are my changes not appearing in the voucher?
If you changed project, supplier or voucher information after generating the document, generate the voucher again to check the updated result.
If the information is correct in Ezus but the generated voucher still does not reflect the change, use the Ezus Help Chat so an Ezus team member can investigate.
Can I customize my voucher template further?
No. Voucher templates do not support further customization beyond the settings available in Ezus.
You can customize the available options, such as the logo, cover image, title color and body text color, but the structure and other fixed elements of the voucher cannot be modified.
💡 Check the available voucher settings before generating your final vouchers to make sure they match your needs.
Still need help?
If you cannot resolve the issue or would like to customize something that is not available in the voucher settings, use the Ezus Help Chat.
An Ezus team member can help you check or modify the voucher configuration. To make troubleshooting easier, include the affected project, the generated voucher, a screenshot of the issue, and a short explanation of what you expected to see instead.