💡 If you are unsure about a configuration or cannot resolve an issue, you can always use the Ezus Help Chat. An Ezus team member can assist you.
Can I customize the homepage of my Client Space?
Yes. You can customize the homepage of your Client Space with elements such as your cover, logo and description.
The homepage can also display information related to the destinations included in the project.
👉 Customize your Client Space homepage
Can I add or remove tabs from my Client Space?
Yes. You can configure the tabs available in your Client Space depending on the content you want to share with your customer.
Available tab types include:
Planning
Map
IFrame
Documents
Web Pages
👉 Add and configure tabs in your Client Space
Can I add a PDF or another document to my Client Space?
Documents can be made available to your customers through the Documents content available in the Client Space.
If you want to add an external PDF using a link rather than an Ezus document, the exact configuration depends on how you want the PDF to be presented.
Can I add an existing presentation or external content to my Client Space?
External content can be integrated using an IFrame when the service hosting the content allows it to be embedded.
This can be useful for content hosted outside Ezus that you want customers to access directly from their Client Space.
💡 If the external content does not display inside the IFrame, use the Ezus Help Chat. Some external services restrict whether their pages can be embedded.
Can I add a Web Page to my Client Space?
Yes. Web Pages are one of the content types that can be added to your Client Space.
This is useful when you want to present an interactive project proposal or other customer-facing content created as a Web Page in Ezus.
Can I display several alternatives in my Client Space?
Yes. This can also be used as a workaround when you want to present the complete details of several alternatives.
A single Web Page cannot display the full details of every alternative, including the program, accommodations and budget, one after another following the main proposal.
Here's what we recommend you do:
Generate a separate Web Page for each alternative.
Go to the alternative of your choice (the main one, for example) and publish your client space
Add the webpage of the current alternative
Add the other Web Pages (related to the other alternatives) to the Client space using an IFrame section: simply copy and paste the URL of the webpages.
It will allows you to have a tab for each alternative, with the program of the alternative.
Can I display a map in my Client Space?
Yes. Map is one of the available Client Space tab types.
It can be used to give your customer a geographical view of the project itinerary.
👉 Add a Google Maps itinerary to your Client Space
Can I add action buttons to my Client Space?
Yes. Action buttons can be configured to give customers access to specific actions directly from the Client Space.
Depending on your configuration, these can include actions such as Comment, a Custom action or a Payment link.
👉 Configure action buttons and payments in your Client Space
Can I add payment options to my Client Space?
Yes. Payment functionality can be made available from the Client Space when it has been configured for your account and project.
Available payment methods can include Card and SEPA.
👉 Configure action buttons and payments in your Client Space
Can I add my contact information to the Client Space?
Yes. Contact information can be configured so your customers know who to contact regarding their project.
How do I share my Client Space with my customer?
Your Client Space can be shared with your customer once its content and settings are ready.
Before sharing it, check the homepage, tabs, documents, Web Pages and other customer-facing content to make sure everything is displayed as expected.
💡 Open the Client Space yourself before sending it to your customer. This lets you check the experience they are about to receive.
Can I use my own subdomain for my Client Space?
Yes. A custom subdomain can be configured for your Client Space.
Because the setup involves the domain configuration and SSL certificate, follow the dedicated configuration instructions for this feature.
💡 If you need assistance configuring your subdomain, use the Ezus Help Chat and an Ezus team member can help you.
Why isn't my custom domain working?
Custom-domain issues can be related to the subdomain configuration or SSL certificate. These are recurring issues reported by Client Space users.
Check that the custom-domain setup has been completed correctly according to the Client Space subdomain instructions.
💡 If the domain remains inaccessible, use the Ezus Help Chat so an Ezus team member can check the configuration.
Why isn't content appearing in my Client Space?
First, check that the content has actually been added to the Client Space and that the corresponding tab or section is configured.
Then check the source content itself—for example, the Document, Web Page or external content you are trying to display.
If the source content works correctly but is still not displayed in the Client Space, use the Ezus Help Chat for assistance.
Why isn't my IFrame displaying the external content?
First, check that the URL added to the IFrame is correct and accessible.
External websites can also control whether their content is allowed to be displayed inside an IFrame. If the URL works normally in your browser but does not appear when embedded, the external service may restrict embedding.
💡 If you cannot determine whether the issue comes from your Client Space configuration or the external content, use the Ezus Help Chat and an Ezus team member can help you check it.
Why isn't my map displaying the expected itinerary?
Check the destination and location information entered in your project.
Incorrect or incomplete source location information can affect what is displayed on a map.
If the project information is correct but the map still does not display what you expect, use the Ezus Help Chat for assistance.
Still need help?
If you cannot resolve the issue or are unsure how to configure your Client Space, use the Ezus Help Chat. To make troubleshooting easier, include the affected project or Client Space, a screenshot of what you currently see, and a short explanation of what you expected to see instead.